Advantage India

India offers many advantages to serving as an IT Enabled Services destination for major global companies These include:

• A virtual 12-hour time zone difference with USA and other major markets for IT Enabled Services
• A huge pool of English speaking and computer literate graduate manpower who can continue to cater to the growing demand for professionals for IT Enabled Services.
• Cost of qualified personnel is amongst the lowest in the world
  Stable legislative and economic framework
• Support of Government of India for all IT led industries. Recently, Government of India announced a special policy for call centers in India. Many State Governments in India offer special incentives and infrastructure for setting up I.T. Enabled Services
• Thrust by Government of India to make India an IT-driven nation with a focus on services sector where potential for value addition and thus premium is higher.
• India enjoys very strong brand equity in major markets, thanks to its growing and globally competitive software industry

Why Us

Cost Savings Equipping and staffing a call center is a highly expensive proposition, one, which can easily represent a large percentage of a direct marketer's fixed operating costs. Consequently, a number of direct marketers are opting to out-source their call center operations, allowing them to focus their personnel and financial resources on what they do best.

Capture More Calls
Call Centers have highly specialized equipment, hundreds of agents and telephone lines enabling them to handle more calls simultaneously, and process them more efficiently. Savvy direct marketers realize that sales revenue is directly related to the number of calls handled successfully.

24-Hour Coverage
Offering customers extended business hours has become a competitive necessity for direct marketers. Call Centers have agents available around the clock to take orders, gather leads and handle customer service inquiries. Since eighty percent of all responses come within fifteen minutes, of when a prospect sees an ad,24-hour coverage is crucial.

Flexible Working Arrangements
While most clients use service 24-hours-a-day, it is also possible to use the service "after hours" or on an "overflow basis" when all your existing lines are busy.

System and Network Reliability
A Call Center ensures that all the functions are working properly so your customers can count on consistent, quality service with every contact.

Previous Customer Recognition
Database lets Call Center know if a customer has called before and stores all relevant data from previous orders. As an agent processes a customer's call, system automatically validates the credit card and telephone numbers, manages customer/product database and makes any necessary calculations.

LiteratureFulfillment
Call centers can even provide services involving requests for printed catalogue registration forms or surveys. Whether the request comes by phone or through the Internet, agents can package, label and ship your literature while they compile and maintain the list of requests for your database. This can be an invaluable resource and a real time saver!