As stated by many premier publications, research agencies it is inferred that call center segment among the IT enabled service segment is going to be biggest revolution in the modern world.

>> Service Industry boom- Countries like USA, Europe, Australia have service industry as their spinal economy source. Many service-based multinationals like airlines, car rentals; mobile phones, paging services, banks, insurance, financial institutions; travel and tourism, hotels, resorts, restaurants; healthcare, hospitals; internet service providers, dotcoms, have contributed to bring in the service industry culture. The call center solutions will be implemented by all those who wish to survive winning over the competition.

>> e-business transformation - as small as any other alphabet the 'e' has become the most powerful medium transforming the millennium itself into the e-millennium .More and more companies are diversifying into internet or e- businesses. The avenues restored behind are not just round-the-clock service for customer convenience but round-the-clock business too. The service vendors are joining the on-line bandwagon. Forecasts for one-on-one relationships and real time customer service is estimated to be US $5 billion market by the year 2001,about $ 9 billion in 2002, and almost 50% increase in the following years. (Forrester Research).

>> India as proven ideal destination - Since the overhead cost in India is low, domestic companies can provide CRM services to clients based in the US or the UK at one-sixth to one-fourth of what it costs in UK Australia or US. Cost of operating a call center in the US ranges from $30 to $75per hour while in India it could be just half. Such statistics and profitability have already been measured by global leaders like Bechtel, GE Capital and British Airways who have engaged a huge workforce already for their operations in India.