Out Sourcing Need Analysis
Advantage India Regulatory Issues
Solution Type of Services
Network of Call Center    

Wavesoft Inc. has launched a new venture to cater the needs of IT Enabled services for outsourcing call centers and customer services to provide the quality services at a cost effective manner by its own chain of call centers.

Wavesoft has entered into strategic alliance with Indian companies to market its services to US clients who are seeking to outsource critical business functions to India.

Wavesoft has also entered into Alliance with companies who provides turnkey call center solution provide which would enable US Companies to either establish their own call center or to customize the call center according to clients requirement.

Wavesoft has brought People, Process and Technology under one umbrella to provide clients one stop solution for all call center service requirement. We can establish a call center, outsource their existing call center, taking care of over flow traffic or adding value added services like Email management, web chat etc. at the most cost effective manner.

We are forming network of call centers all over India having 2000 seats in the 1st Phase covering host of activities including Inbound, Outbound Telemarketing, Web chat Email management, Data center etc. Wavesoft would provide Dedicated Link between India and US with latest security features. We are also in process of setting up a Data center in Atlanta which would be replicated at Indian call center at regular Intervals to provide maximum data security.

Wavesoft has already established its web enabled call center facilities in NCR ( Delhi), Banglore, Chennai and Mumbai having 300 seats capacity and up-gradation capacity of 1000 seats.

DISTRIBUTED NETWORK of WEB ENABLED CALL CENTERS


INBOUND SERVICES

  1. Contests, Event Registration
  2. Query Handling
  3. Insurance Claim & support center
  4. Legal claims & support centre
  5. Reservations
  6. Voice / Fax
  7. Short Term Promotional response
  8. Dial in Polls
  9. Telemarketing
  10. Complaint Handling
  11. customer support center /Helpdesk

OUTBOUND SERVICES

  1. Relationship and Account management
  2. Market Survey and Research
  3. Credit Verification
  4. Collection, bill chasing
  5. Sales Support
  6. Complaint Handling
  7. Technical Queries
  8. Relationship & Account Management
  9. Lead Generation & Follow-up
  10. Telemarketing
  11. Credit & Billing Problems
  12. Database Development

WEB RELATED SERVICES

  1. Email management services
  2. Online Chat Response
  3. Co-browsing
  4. VOIP
  5. Fax over IP