| Outsourcing
Outsourcing is 3% - 8% cheaper than in-house and 10% -15% cheaper than setting up a new
center. Depending on program complexity an outsourced center can be up and running in 30
to 90 days, compared to six months to a year for locating and opening a new one.
Outsourcing creates flexibility, giving clients the option of stepping up operations at
key periods (special promotions, product recalls, etc.) without having to unnecessarily
expand their permanent installation
Call center outsourcers have been remarkably creative in assembling strategic alliances
with telecom carriers, hardware manufacturers, applications developers and technical
consultants that are allowing call centers to take care of customer billing, cross selling
and phone solicitations while the rest of the parent company carries on with its core
competencies. Over the forecast period, call center outsourcers will come to dominate the
Utility segment of the call center market.
Why Us
India’s largest network of call centers in 50 cities with 10,000
seating capacity
Good knowledgebase of call process
Already having the reference sites
Hot leads with immense traffic for Inbound Voice traffic, Email management, Web chat
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