1. Contact center outsourcing (customer care)
2. Contact center setup

WaveSoft is already implementing solutions for several Fortune 500 companies for their inbound customer support, outbound telemarketing, web chat and email management for outsourcing their services to the tune of 500 seats on a 24-by-7 basis.

We estimate that the resulting saving for the clients due to outsourcing ranges from 15-40 % depending on the service it outsource. We not only outsource the services but also customize it according to client requirement. Our Reporting tool, Billing solution and the performance tool would not only cut the cost but also help the companies in generating more revenue. When we say more revenue, it means greater customer satisfaction, more sales order for our clients. Our aim is to make our customers’ contact center a profit center and not a cost center. Our Training, call center agents profile and the technology is one of the best in the industry. We believe in quality service at the competitive cost. Client’s Customer satisfaction would be the sole aim of our people.

Type of Services

1. Customer Care Services
2. Contact Center Setup Services

Customer Care Services

Our Customer Care offerings include:

Technical support/Help Desk

For critical business systems and applications, we’ll provide our technical support programs, which include email, web, 24x7 telephone support, and proactive solutions. Our technical support program would be tailored to meet our clients’ needs with a variety of service levels. Customers can obtain a wealth of technical support information from a web site, including:

• Answers to Frequently Asked Questions (FAQs)
• Software release notes
• Software patches and fixes
• Product documentation

Customer service

We will bring Customer Service solutions to today's information-savvy companies from live operators to superior e-CRM programs for e-businesses. So whether the need is for support over the phone or on the Internet, our call centers would be ready to help.

An Internet-enabled call center is more than a sales/marketing tool. With this class of call centers, sales and service is merging. Customers can use the Web to look up the status of an order, 24 hours a day, without the need to talk to a live agent. This is economical for call centers and benefits customers in many new ways.

For example, customers can:

• Track their orders
• Look up the status of their accounts
• Fill out feedback forms
• Participate in threaded discussion groups

When the customer cannot obtain the required level of customer service via the Web and wants to speak to a live agent, a VoIP connection saves the call center long-distance toll charges that are incurred with an 800 number.

Customer acquisition

We’ll provide customer acquisition solutions designed specifically for each client. We’ll execute telesales programs to result in targeted and achievable goals.

First, we place the program with the call center that best fits your companies needs and then recruit and train friendly, motivated agents who understand that they are more than sales representatives -- they are the voice of the company. As such, they will reflect the clients corporate culture with every call they make, no matter what the outcome.

Next, whether it's setting an appointment for a field rep or closing a sale, we guide the agent through our best-practice processes to ensure that your telesales operation is conducted with integrity and efficiency. Finally, we support it all through up to date technology that has been tailored to meet clients needs. From user-friendly reports to custom applications, we develop and build complete systems that make acquiring new customers easier than ever before.

E-Care support

Through our E-Care solutions, we can provide our clients’ customers with many levels of online assistance, including:

Instant chat, for real-time text-based conversations

Page push, in which the agent "pushes" a web page onto the customer's screen

"Follow me", which allows the customer to watch what the agent does

Split screening, for comparison-shopping

Form sharing, for assistance with completing forms

Customers can also request an immediate or scheduled call back from an agent.

We turn e-commerce interactions into more pleasant ones for customers, and more profitable ones for our clients.

Inbound and outbound telemarketing

We have extensive experience in both inbound and outbound telemarketing campaigns including new customer acquisitions, customer retention, appointment setting, customer service and technical support. We will help build and manage a program for our customers.